Uploaded Files
Q: When we are uploading files and schedules to the webpage, where are these files going?
A: The files are going to the dedicated encore.22miles.net web server that 22miles set up for us. (I’m not sure if that server is physical or virtual, but it doesn’t matter).
Files to Players
Q: How do the files get to the players?
A: The files are pushed to the players by the 22 Miles cloud platform.
Q: How long does it take the files to get to the players?
A: The files are usually pushed to the players within a minute. Files take time to transfer, but a 100MB (megabyte) file should generally take about X minutes.
Stop Playback Now
Q: My customer just told me that there is a mistake in the video and they need to stop it playing right now.
A: Change the scheduled content (perhaps back to default content) so that the content with a mistake is not playing. Changes in the items linked to the player happen in near real-time.
Video resolution
Q: Do the players always output a fixed resolution? In my experience, changing a laptop's resolution on an AV switcher can cause problems and give a blackout period.
A: The NovaStar H2 processors that we’re using for the LED walls are configured with a nice feature to have the player computers they’re connected to think their monitor (the processor) is the exact resolution of the video wall VIA EDID information.
Default Content
Q: How do I change the hotel default content?
A: You need to submit a ticket for changes in default content. The Digital Signage team need to archive content according to a data protection standard operating procedure.
Please contact Encore Support Center using this form with any questions.
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