Frequently Asked Questions

Created by Faye for Freshworks, Modified on Fri, 30 Jan at 11:09 AM by Faye for Freshworks

Are closed captions available for IVS?

Yes, they are available as a layer, but you need to load them in advance.

 

In what time zone are the start and end times?

Start and end times are relative to the time zone set in the CMS settings

 

If I change stream start and end times, will it affect the viewing data (IVS)?

It won't affect the underlying data of who viewed what and when but it will affect the exported data and associated statistics.

 

If I change the agenda start and end times, will it affect the viewing data (IVS)?

It won't affect the underlying data of who viewed what and when but it will affect the exported data and associated statistics.

 

If I set the IVS stream start time to 0900, can I start streaming earlier than 0900?

Yes, (IVS) streams stay available for several days

 

Will the IVS stream cut off at the specified end time?

No, (IVS) streams stay available for several days

 

What happens if there is a problem with my IVS stream?

There is a log for streams, but if there is a problem, the quickest solution is to create a new stream and copy the settings from the original stream. You can't regenerate a key for an existing stream.

023_Stream_Info_Logs_FAQ.jpg

 

What is the maximum IVS stream quality?

1080p

 

Is IVS supported in China?

No, not officially, no guarantees can be made about viewing streams in China.

 

If someone is watching in DVR mode (IVS), is their data still recorded?

Yes

 

Is there a limit to the number of simultaneous IVS streams?

Not really, the limit is in the thousands.

 

Can I use IVS for hosted video resources?

Not yet

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