In this article:
Roles & Responsibilities
| Team | Role | Responsibility |
| Seller | Sales | Inspire and excite the customer to close sales |
| Client | Be inspired, tell their friends | Supply content or work with Creative to make content |
| Venue Ops | Delivery | Receive & schedule content |
| Creative | Create Content | Work with clients to create content. |
| Support Center | First Line Support | First-line support, solve issues or just point you in the right direction. |
| Digital Signage Support | Content & Player Support | Maintain 22 Miles platform, monitor players, and provide support. |
| Design & Installation | Technical Hardware | Installation, onsite training, hardware maintenance |
Event Life cycle
The event life cycle
Click on the image below to see who does what and when. Scroll down to see the steps in more detail.
Support
Support is available from the Support Center, Digital Signage, and the Design & Installation team throughout the event life cycle. Support Center is your gateway to support, get help using this form.
Inspire
The seller works their magic with the customer to inspire and them and communicate the value of that huge LED wall in the venue or event space.
Quote
Work through your standard quote and approval process.
Request Content
Use your venue-specific tech spec sheet to ask the customer to supply the content needed in the correct format. Remember that your venue may have specifications that are different from those of another venue.
Prepare Content - Optional
If you sell self-serve content, the customer may be comfortable doing it themselves or may need some help. If you have sold a creative package, the Creative team will work with the customer to create content.
Supply Content
The customer or the Creative team will supply the content as needed.
The article How to Guide - Digital Branding LED Wall Systems shows you how to check, manage and schedule content.
Check Content
When the content arrives, check that it meets the specifications. If you have a 4K screen, ensure that 4K content has been supplied. Lower resolution (e.g., HD) content will still play, but it will not be as crisp or clear.
Upload Content
Create an event folder, upload your content and check that it plays.
Troubleshoot Content
If content has been supplied with the correct specifications, you won't experience many issues. If needed, you can seek help.
Schedule Content
Schedule the content using the 22 Miles media platform.
Event / Content Plays
Check that the right content is playing at the right time then sit back and enjoy the show.
Post Event Followup
Follow up with your customer
Team
As a venue team member, all you really need to know is that you can get help from the Support Center by filling out this form. The Support Center team will help you or direct your question or request to the right person. That is how we like it—simple!
We have a solid team supporting this new initiative, so click on the diagram below to see who is involved.
(click to zoom)
Getting a new Digital Branding LED wall installation in your venue typically follows the process below.
Please contact Encore Support Center using this form with any questions.
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