Site Manager 4 - User Guide

Required Reading:

• Chime Live & Chime Go Site Lifecycle
• Entering Critical Chime Live & Chime Go CMS Event Information - Project Managers

In this article:

• What is Site Manager 4?
• Where does it live?
• Accessing Site Manager 4
• Site Manager 4 User Interface
• Key Actions
• Other Site Card Actions

What is Site Manager 4?

Site Manager 4 is the new (Sept 2022) software suite, custom built by Concise to manage the AWS platform on which the Chime Live & Chime Go are based.

Site Manager 4 has an interface where authorized users can carry out various simple actions related to Chime sites.

There is a large section of command and control that is invisible to Site Manager end users. This command and control allows Site Manager to look at Chime sites, assess their requirements and deliver the computing power required for show days using automated control over the AWS platform.

Future developments will include an API so that Chime sites can be created and populated from whatever is deemed best for the business for example a form or a Compass opportunity.

Where does it live?

Site Manager lives on our AWS platform and there will be one instance of Site Manager and one set of AWS infrastructure for each of the following regions:

• North Virginia = Concise-US, Encore-US, Encore-Mexico
• Montreal = Encore-Canada
• Frankfurt = Concise-UK & Encore-EMEA
• Sydney = Encore-ANZPAC

The infrastructure in an AWS region has a certain cost to maintain even if you didn't run a single show so various parts of the business will use the same region's Site Manager and infrastructure.

Accessing Site Manager 4

Site Manager can be accessed securely via a VPN (Virtual Private Network) by the appropriate team members from anywhere in the world.

• Connect to the VPN for the appropriate region
• Enter the site manager URL into your browser

See the guide Connecting to Site Manager 4 for the setup.

You need to set up:

• JumpCloud + 2FA
• VPN + 2FA

Site Manager 4 User Interface

Please note that this is a demo site, (chime-live.events & chime-live.com are used for Dev purposes only), the only domains you will see on your Site Manager 4 are anything.xx.chime.events (App Build server, VPN access only - CONCISE ONLY) and anything.xx.chime.live (Pre&Post server and Show server, on the public internet)

Server Tabs - there are three server tabs where you can see the sites on each server.

• AppBuild (Concise Only) - single server plus various AWS infrastructure
• Pre/Post Event - single server plus various AWS infrastructure
• Show Days - automatically scaled multi-server setup plus various AWS infrastructure

Notifications - appear at the top of the screen, click the dropdown arrow for details or X to remove them.

New Site - create a new site from available pre-defined templates

Restore Site - restore a site by uploading the site zip file from your local computer.

Site Cards

The area with the site name and details is called a "site card". You can see information at a glance, click on the link to access the CMS, or use the menu icon to access additional functions.

The site cards are grouped by domain.

For example, the North Virginia Region may have us.chime.live (Encore US), na.chime.live (Concise US), mx.chime.live (Encore Mexico)- all visible together in the same interface.

Search

Don't forget to use the search function if you have a lot of sites. It is easy to forget this and start scrolling, but the search is so much quicker.

Key Actions

Create an AppBuild Site - Concise Only

Concise start their sites on an AppBuild server as they often build complex, customized sites which require extensive testing. The AppBuild server is only accessible via VPN and is not available to the public on the public internet.

From the site card, you can move a site from the private AppBuild Server to the public Pre/Post Event server. You cannot move a site from the Pre & Post server back to the AppBuild server.

Create a New Public Site - Encore

Creating a public site is quick and easy.  When it is created, it will be available on the public internet. You can create a site from a template or create a clone of another site.

If you are not using the latest template, make sure that the site you are cloning is the appropriate version number. If you don't have the latest version, you may not have access to all the latest features. 

Clone a Site

Instead of creating a new site from a template, you can clone an existing site including whatever data or content is in it.

Find the site card of a site that you would like to clone and check that it has a green dot (⬤). If the dot is red (⬤), it means it is not the latest version of Chime and won’t let you clone it.

Move a Site to the Show Day Server

You can move a site manually but you shouldn't be doing this, the dates in the site CMS should trigger an automated move. This is mentioned here because it is possible in an emergency. Reach out to your regional admin before you do this.

Move a Site off the Show Day Server

You can move a site manually but you shouldn't be doing this, the dates in the site CMS should trigger an automated move. There is NO emergency situation where you should need to move a site off a Show Day server manually. Only the regional admin should be doing this.

Back up and Remove a Site

You can back up a site and also back up and remove a site on the Pre&Post server. A versioned zip file of the site will be saved to the AppBuild Server. Currently, access to the zip files is limited to admins.

Other Site Card Actions

You can choose various actions from the site card menu.

• URL - Click the URL to open the CMS
• Open App - Open the app
• Open CMS - Click the URL to open the CMS
• Copy Details - copy the site details to the clipboard
• New Site (AppBuild tab and Pre&Post tab) - create a new site
• Backup Site (AppBuild tab and Pre&Post tab) - Creates a versioned zip file of the site (on the AppBuild server so you will need to get an admin to make the file available to you).
• Backup & Remove Site (AppBuild tab and Pre&Post tab) - Creates a versioned zip file of the site (on the AppBuild server so you will need to get an admin to make the file available to you). Removes the site from the server.
• Sync to Public (AppBuild tab only - Concise Only) moves the site to the Pre&Post Server
• Set Active (Pre&Post tab only) - Move the site to the Show Server
• Remove Active Site (Show Days tab only) - Moves the site to the Pre&Post Server
• Keywords - Add keywords to a site card to make it easy to search for in the search box

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