In this article:
Introduction
These NOC-approved diagrams can be used to explain Encore’s needs when installing digital signage and/or LED walls.
Please ensure you delete ALL previous versions of any digital signage-related diagrams etc.
There are two versions of the ‘diagrams’, and you will need to use one or the other, not both.
Digital Branding (LED Wall ONLY) Diagrams
To be used when we are installing ONLY an LED wall and nothing more.
Digital Signage Diagrams
For regular digital signage installations, whether or not that also includes an LED wall.
The reason for the two versions is simply because an LED wall installation requires a far simpler diagram, and there’s no point sending anything more complex than it needs to be.
Managed Network Services (MNS) Sites
For any property, we first need to ascertain whether that property is a Managed Network Services (MNS) site. This can be done by consulting the IS Operations Wiki. If it is an MNS site, these diagrams are not required. Please instead refer to the section “Digital Signage for MNS Sites” below for appropriate steps.
Otherwise, you will need the appropriate PDF as explained below, along with ‘the blurb’ that follows.
Diagrams
Attached to this article are two PDF documents:
“Digital Branding (LED Wall ONLY) Network Diagrams.pdf” – this is only to be used when we are installing ONLY LED Walls. If door displays, readerboards, etc., are also being installed or we are taking over support for them in the property, please use the next diagram.
“Digital Signage Network Diagrams.pdf” – this is to be used for all digital signage installations and transitions, regardless of whether we are also installing an LED wall or not. If we are only installing an LED wall, please send the prior diagram instead.
As you will see, both PDFs consist of two diagrams. The first diagram in both is the same, as this is a high-level overview of the network requirements.
It’s the second diagram which differs, simply being less busy for an LED wall-only installations as opposed to the natural complexity introduced with (most) digital signage installations relating to multiple display types and players in multiple locations.
These diagrams are meant as a robust guide. Ultimately properties differ in the way their network was originally set up, and some wouldn’t be able to accommodate precisely the way these diagrams set out our requirements. However, these do portray the most common way our requirements can be met, and certainly portray the ideal way to meet them.
The ‘Blurb’
To further aid in swift cooperation from the property in question, you can also use parts or all of the following blurb to accompany the appropriate diagram…
I’m happy to attach our network requirements PDF for Digital Signage/Branding. This includes both a high-level overview diagram and a more detailed version which may further aid your IT department.
Please note that these diagrams represent a ‘default’, ideal solution. We understand that not all networks are created equally, and as such, although these requirements represent what we have found to be the best way to set up and prepare the network, if this isn’t possible, we will work with you to arrive at a comparable solution.
[optional for digital signage]
Please also note that the detailed diagram does not exactly represent the types and models of displays being installed at the property. It may be missing some types of signage you are receiving and/or include some types you’re not receiving.
[optional for both]
The model of “Edge Device” that Encore uses and will install is the Cisco MX67 firewall and router.
As indicated by the attached diagrams, there are two components we require for the Digital Signage/Branding players that we help support.
First, we need a static public IP address. The details of this needs to include:
- Static public IP address
- Subnet mask
- Default gateway IP address
This would connect to port 1 (WAN/internet/public side) of our edge device (this is a RJ45 port).
Second, we need to provide an internal dry/dark VLAN. This VLAN should be used only for digital signage players. There should be RJ45 ports in very close proximity to the intended location of each digital signage player, and those ports should be on this VLAN.
The VLAN should be empty – no internet or DHCP server can be on this VLAN as our edge device will provide both.
This VLAN will also connect to port 2 (LAN/internal/private side) of our edge device (also RJ45).
Digital Signage for MNS Sites
If the property is an MNS site, forego the above and instead create a Freshservice ticket.
Go to the following link to create the ticket, following the steps below: https://freshservice.encoreglobal.com/support/home
- Request a service
- Network & Wireless Services (on left panel)
- Routers/Switches
- Place a Request
- Confirm (ticket is created)
- Enter ‘Location Code’ on right and click ‘Update’
- Enter the text below and click ‘Send’
Hello IS-NOC,
At [location code and name] which is an MNS property we need for a new digital signage installation:
- A static public IP address. The details of this needs to include:
-
- Static public IP address
- Subnet mask
- Default gateway IP address
This would connect to port 1 (WAN/internet/public side) of our MX67.
- The provision of an internal dry/dark VLAN. This VLAN should be used only for digital signage players. There should be RJ45 ports in very close proximity to the intended location of each digital signage player, and those ports should be on this VLAN.
- The VLAN should be empty – no internet or DHCP server can be on this VLAN as our MX67 will provide both.
- This VLAN will also connect to port 2 (LAN/internal/private side) of our MX67.
Thank you
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