Microsoft Teams Event Case Study - Supported by Support Center

In this article:

• What was needed?
• Discovering Microsoft Teams
• A crew for the Event
• Smooth Sailing
  • Key Show requirements

  • Great experience for the event organizer

  • Support Center team involved

As you know from the Zooms vs Teams article, Teams can be used for internal meetings and events.

The 2024 Pricing Town Hall was an example of an internal event that was run like a client production event but on Teams, not Zoom. The Support Center team supported this event.

Graphic of Teams & Crew (support center) & Presenters = Audience

What was needed?

Strategies for 2024 price changes needed to be communicated directly to the field from leadership.

• A 30-minute Teams meeting, including presentation and Q&A, was offered on three different days to provide options for attending.
• The first day’s presentation was recorded.
• All presenters were in the Inspiration room at the Schiller Park corporate office, except for one presenter who joined the meeting remotely.

Discovering Microsoft Teams

Trang Fransen, Director of Pricing Strategy, had enquired about getting a Zoom event license from the Support Center team. The team helped her understand that Teams had all the capabilities she needed and was already available to all Encore team members.

When Trang was confident she could deliver the experience on Teams, she scheduled the three Teams meetings and invited hundreds of attendees from the field.

A crew for the Event

The Support Center team has a lot of experience supporting live events and works closely with the production team and the Schiller Park onsite team daily. They realized that Trang might need some help and support with the event in the same way our customers benefit from having the Encore team help things go smoothly.

Ron Duffy from the Schiller Park onsite team is always on hand to ensure that events go smoothly. For these events, it was decided that to help things go smoothly, it would be great to have some remote help in attendance for the meeting.

In consultation with Allen Roberts from the production team, the Support Center team put a couple of Support Center Event Technicians in place to help with the show remotely. 

This gave Trang someone to reach out to for help and advice approaching the show so she could focus on what she needed to do as the organizer and not be concerned with all the technical details.

Smooth Sailing

Key Show requirements

• Attendees needed to be restricted from unmuting themselves to avoid noisy distractions throughout the call.
• This included the remote presenter being a participant who would have been restricted from using her microphone like all the others once that setting was set. Nyala or Jackie, as the operator, took care of unlocking the remote presenter's mic at the beginning of the call as soon as she joined.
• Ron coached Trang on where to find the Meeting Options in the Teams meetings she had created and how to toggle off “Allow mic for attendees.”

Great experience for the event organizer

Trang & Presenter positive comments?

Support Center team involved

• Ron Duffy, Support Center Event Technician (onsite at Schiller Park corporate office)
• Nyala Thompson, Support Center Event Technician (remote)
• Jackie Deaver, Support Center Event Technician (remote)
• Andrew Kenny, Support Center Manager (remote)