Access, Review and share Zoom Cloud Recordings

Created by Faye for Freshworks, Modified on Fri, 30 Jan at 11:20 AM by Faye for Freshworks

In this article:

Find the cloud recording
Check recording
Check sharing settings
Send sharing information to customer
Downloading files for editing / post production
Supplying edited files to the customer
Recording Analytics

You can access and share cloud recordings in your venue Zoom account or pool Zoom account. Zoom automatically records various different views in the cloud. Your account is also configured to record both a single audio file and an audio file for each participant.

Find the cloud recording

Log into your venue Zoom account or your temporary pool Zoom account.
Click on the [Recordings] tab in the navigation.
Click on the [Cloud Recordings] tab
Use the standard or advanced search to find the recording you need.
Click on the recording to see the details page for the recording

Check recordings

Preview the video and audio recordings by clicking on the view or views that you would like to preview.
Check that you have the correct recording for the event.

Zoom records different views in the cloud by default. See the article Recordings for recording layouts.

Check sharing settings

Check the sharing settings
Share this recording - ON - publicly
Apply a seven day expiry date to the link
- The 60 day limit overrides the sharing link limit. If you share on day 59, the customer will only have one day to download the files
Viewers can download - ON
Viewers can see transcript - ON
View recording on demand - OFF
Passcode protection - ON (locked on by default)
Done - click done to save

Always preview the recording first to make sure you are sending the link for the correct meeting to the correct client.

Cloud recordings are a backup, you will have been asked to make a local recording and the meeting or webinar navigator package will include the equipment required to carry out a local recording.

Cloud recordings are not edited and will likely also show tech testing or rehearsals.

Cloud recordings will be automatically deleted after 60 days.

Send sharing information to customer

All Files - copy the sharing information using the [Copy shareable link] button.
- Advantage - the customer will get all the files and won't come back to ask you for a different view in the future
- Disadvantage - the collection of files can be quite large and take a long time to download.
Individual files - copy the sharing information using the link icon in the file list
- Advantage - individual files can be quicker to download
- Disadvantage - the customer may come back to ask you for a different view in the future which will not be available because of the 60 day data retention policy.

The Zoom cloud recording sharing link is not intended for the customer to post publicly for all the attendees to download. The link is intended for the customer to be able to receive their files.

Downloading files for editing / post production

Download all the files or specific files
- Video
- Audio
- Audio Transcript
- Chat file
Edit as required (venue or creative services)

Supplying edited files to the customer

Share on OneDrive - will possibly be slow to upload for you or download for the client.

The OneDrive sharing link is not intended for the customer to post publicly for all the attendees to download. The link is intended for the customer to be able to receive their files.